Check out our revolutionary low prices on carpet cleaning we provide our Maida Vale customers with.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions govern the provision of carpet and related cleaning services by Carpet Cleaning Maida Vale to its customers within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following definitions apply:
Customer means any individual, company or organisation that requests or receives services from Carpet Cleaning Maida Vale.
Services means carpet cleaning and any related cleaning or treatment services agreed between Carpet Cleaning Maida Vale and the Customer.
Premises means the property or location where the Services are to be carried out.
Terms means these Terms and Conditions, as amended from time to time.
Carpet Cleaning Maida Vale provides domestic and commercial carpet cleaning and related services, which may include but are not limited to hot water extraction cleaning, dry cleaning, spot and stain treatment, upholstery cleaning, rug cleaning and related deodorising or sanitising treatments. The exact scope of Services for each booking will be confirmed at the time of booking based on the Customer's instructions and the information provided about the Premises.
The Customer acknowledges that the effectiveness of stain removal, odour treatment and general cleaning results will depend on the condition, age and type of carpets, rugs or upholstery, as well as any existing damage, wear or prior cleaning attempts. No specific result is guaranteed unless confirmed in writing.
3.1 Bookings can be requested by the Customer through any contact method advertised by Carpet Cleaning Maida Vale at the relevant time. A booking is not confirmed until it has been expressly accepted by Carpet Cleaning Maida Vale.
3.2 When making a booking, the Customer must provide accurate and complete information regarding the Premises, including property access restrictions, parking arrangements, the approximate number and size of areas to be cleaned, and any known issues such as severe staining, pet contamination or water damage.
3.3 Carpet Cleaning Maida Vale reserves the right to refuse or cancel a booking where the information provided is incomplete, misleading, or where it is not reasonably practicable or safe to undertake the Services.
3.4 Any quotations provided before inspection are based on the information supplied by the Customer and may be subject to change following an on-site assessment. If the scope of work is significantly different from that described by the Customer, Carpet Cleaning Maida Vale will advise the Customer of any changes in price or duration before starting the work. The Customer will then have the option to accept the revised quotation or cancel without charge, provided no work has commenced.
4.1 The Customer is responsible for ensuring that Carpet Cleaning Maida Vale and its operatives have safe and reasonable access to the Premises at the agreed date and time. This includes arranging any necessary permissions, keys, codes, entry instructions and parking space where applicable.
4.2 Any waiting time or additional visits required as a result of access issues may be charged at Carpet Cleaning Maida Vale's standard rates.
4.3 The Customer must ensure that the Premises are in a condition suitable for cleaning. Loose items, fragile objects and personal belongings should be removed from the areas to be cleaned prior to the arrival of the cleaning operatives. Carpet Cleaning Maida Vale is not responsible for moving heavy furniture, electrical goods or valuable items unless specifically agreed in advance.
5.1 The Customer must inform Carpet Cleaning Maida Vale of any known defects, weaknesses or special features relating to the carpets, rugs, upholstery, floors or fittings, including but not limited to existing damage, loose seams, colour instability, shrinkage risks, previous water damage or prior cleaning treatments.
5.2 The Customer must ensure electricity and running water are available at the Premises during the service. Where this is not available, Carpet Cleaning Maida Vale may not be able to carry out the Services and may treat the visit as a late cancellation.
5.3 The Customer should keep children, pets and other occupants away from the areas being cleaned and any equipment or chemicals used, both during and immediately after the Service, until the areas are fully dry and safe to walk on.
5.4 The Customer understands that drying times may vary depending on ventilation, temperature, carpet type and level of soiling. The Customer is responsible for ensuring adequate ventilation and any necessary precautions to prevent slips or other accidents while carpets or upholstery are drying.
6.1 Prices for Services are stated in pounds sterling and are based on the size and condition of the areas to be cleaned, the level of soiling, accessibility and any additional treatments requested.
6.2 Unless otherwise agreed in advance, payment is due immediately upon completion of the Services on the day of the visit. Carpet Cleaning Maida Vale may, at its discretion, request a deposit or full prepayment to secure a booking.
6.3 Payment methods accepted will be communicated to the Customer at the time of booking. The Customer is responsible for ensuring that they have an appropriate means of payment available at the time payment falls due.
6.4 If payment is not received on completion of the Services, Carpet Cleaning Maida Vale reserves the right to charge interest on the outstanding amount at the statutory rate and to recover all reasonable costs of debt recovery, including administrative and legal expenses.
6.5 For business Customers, payment terms may be agreed in writing. If no such agreement exists, payment shall be due within 14 days of the date of the invoice.
7.1 Carpet Cleaning Maida Vale may require a non-refundable deposit to confirm certain bookings, particularly larger jobs or commercial contracts. The Customer will be informed of any deposit requirement at the time of booking.
7.2 If the Customer wishes to cancel or reschedule a booking, they must provide at least 24 hours' notice before the scheduled start time. Cancellations or rescheduling requests made with less than 24 hours' notice may incur a cancellation fee, which may be up to the full quoted price of the booking, depending on the circumstances.
7.3 Failure to provide access to the Premises at the agreed time, or failure to provide necessary utilities such as water and electricity, may be treated as a late cancellation and may result in a charge equivalent to some or all of the quoted service fee.
7.4 Carpet Cleaning Maida Vale reserves the right to cancel or reschedule a booking where it is impracticable or unsafe to carry out the Services, for example due to extreme weather, staff illness, equipment failure or other circumstances beyond its reasonable control. In such cases, any deposit or prepayment will be applied to the rearranged booking or refunded if a suitable alternative appointment cannot be agreed.
8.1 If the Customer requests additional work or changes to the agreed Services on the day of the visit, Carpet Cleaning Maida Vale will confirm any changes to the price and approximate time required before proceeding. Any additional services requested and accepted will form part of the contract and be payable in accordance with these Terms.
8.2 Carpet Cleaning Maida Vale reserves the right to adjust its prices and service offerings from time to time. Changes will not affect confirmed bookings, except where the Customer seeks to modify the scope of work or where there has been a material misdescription of the Premises.
9.1 The Customer should inspect the work immediately upon completion and raise any concerns with the cleaning operative or Carpet Cleaning Maida Vale without delay. Where the Customer is not present at the Premises at completion, they should notify Carpet Cleaning Maida Vale of any issues as soon as reasonably possible and in any event within 24 hours.
9.2 Subject to the nature of the concern and the condition of the carpets or upholstery, Carpet Cleaning Maida Vale may offer to re-visit the Premises to inspect the work and, where appropriate, to carry out reasonable remedial cleaning. This will be determined on a case-by-case basis.
9.3 Carpet Cleaning Maida Vale is not obliged to offer refunds where the Services have been properly performed with reasonable care and skill but the outcome is limited by the age, condition or prior treatment of the items cleaned.
10.1 Carpet Cleaning Maida Vale will perform the Services with reasonable care and skill, in accordance with industry practices and using appropriate equipment and products.
10.2 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
10.3 Subject to the above, Carpet Cleaning Maida Vale's total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid by the Customer for the specific booking giving rise to the claim.
10.4 Carpet Cleaning Maida Vale will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
10.5 The Customer acknowledges that certain inherent risks may exist when cleaning older, worn or pre-damaged carpets and fabrics, such as colour loss, shrinkage, separation of backing, or the appearance of previously hidden damage. Where Carpet Cleaning Maida Vale has warned the Customer of such risks before or during the Service, and the Customer has agreed for the work to proceed, Carpet Cleaning Maida Vale shall not be liable for resulting damage.
10.6 The Customer is responsible for securing fragile items, valuables, and electronic equipment prior to the arrival of the cleaning operatives. Carpet Cleaning Maida Vale accepts no responsibility for damage to items that should reasonably have been removed or protected by the Customer.
Carpet Cleaning Maida Vale aims to maintain appropriate insurance cover for the provision of its Services within the United Kingdom. Details of insurance policies can be made available to Customers on reasonable request. Any claim for damage or loss must be reported as soon as reasonably practicable and in any event within a reasonable period after the Customer becomes aware of the issue, to allow investigation and, where applicable, notification to insurers.
12.1 Carpet Cleaning Maida Vale will dispose of any waste generated in the course of providing the Services in accordance with applicable waste management and environmental regulations in the United Kingdom.
12.2 The Customer is responsible for any pre-existing waste, contamination or hazardous materials at the Premises. Carpet Cleaning Maida Vale is not licensed to handle or dispose of hazardous waste unless explicitly stated and agreed. This includes but is not limited to clinical waste, asbestos, chemical residues, or other regulated substances.
12.3 If, during the provision of the Services, hazardous or excessive waste is discovered, Carpet Cleaning Maida Vale may suspend work and consult with the Customer. Any additional costs or specialist services required to deal with such waste will be the responsibility of the Customer.
12.4 The Customer agrees to comply with any reasonable instructions given by Carpet Cleaning Maida Vale regarding temporary storage, ventilation or handling of waste water or residues arising from the cleaning process, where such measures are necessary to comply with law or to protect health and safety.
13.1 Carpet Cleaning Maida Vale will take reasonable steps to ensure that its operatives carry out the Services in a safe manner, in accordance with applicable health and safety regulations.
13.2 The Customer must inform Carpet Cleaning Maida Vale of any hazards at the Premises, including loose floor coverings, exposed wiring, slippery surfaces, or any other condition that might pose a risk to staff or occupants.
13.3 Operatives may refuse to work in areas they reasonably deem unsafe. In such circumstances, Carpet Cleaning Maida Vale will discuss alternative arrangements with the Customer. If the safety issue arises from the condition of the Premises and prevents completion of the booked work, the visit may be treated as a cancellation by the Customer.
Carpet Cleaning Maida Vale will handle any personal information provided by the Customer in accordance with applicable UK data protection laws. Personal data will only be used for the purposes of managing bookings, delivering Services, processing payments, responding to queries and complying with legal obligations. Personal information will not be sold to third parties. Information may be shared with trusted partners or contractors only where necessary to perform the Services or administer the business.
Carpet Cleaning Maida Vale shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, flooding, fire, strikes, lockouts, industrial disputes, pandemics, public health restrictions, transport disruptions, or failure of utilities.
Carpet Cleaning Maida Vale may update or amend these Terms from time to time to reflect changes in law, regulation, or business practices. The current version of the Terms will apply to each booking. Customers are encouraged to review the Terms periodically. Any significant changes will not affect Services already booked and confirmed unless required by law.
These Terms and any dispute or claim arising out of or in connection with them or the Services, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the provision of the Services.
18.1 If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by Carpet Cleaning Maida Vale in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.
18.3 The contract for Services is between Carpet Cleaning Maida Vale and the Customer. No other person shall have any rights to enforce any of its terms.
18.4 These Terms, together with any written quotation or confirmation of booking, constitute the entire agreement between Carpet Cleaning Maida Vale and the Customer in relation to the Services and supersede any prior discussions or understandings.
By placing a booking with Carpet Cleaning Maida Vale, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
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